SMB Account Manager
2 weeks ago
We are seeking a highly skilled and experienced Account Manager to support our business in Kuwait. This individual will be responsible for managing a large portfolio of small to medium restaurant partners, focused on driving core business performance.
The ideal candidate will have strong relationship building skills, with clear evidence of producing results. They will lead the day-to-day management of their accounts, interacting with partner stakeholders who manage the business. Responsibilities include negotiating and developing long-term account plans to foster partner growth.
Key responsibilities:
- Manage a portfolio of small to medium size partners ensuring world class customer service is provided to build strong partnerships.
- Support growth of partners through various communication methods, including email, phone, online presentations and meetings.
- Maintain long-term relationships with our partner base, ensuring the best service is provided so our partners can be successful on our platform.
- Negotiate with partners to reach favourable outcomes including contracts, renewals, extensions, product launches and advertising revenue.
- Be the point representative of your partners and liaise effectively with our teams to resolve partner needs.
- Grow accounts to strengthen relationship with partners and drive positive outcomes.
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