Account Manager – SMB

2 weeks ago

Kuwait City, Al Asimah DELIVEROO Full time

We are looking for an SMB (Small Medium Business) Account Manager to support our business in Kuwait. You will be responsible for a large portfolio of small to medium restaurant partners focused on driving core business performance. Our Account Managers lead the day-to-day management of their accounts, interacting with partner stakeholders who manage the business. Your responsibilities will include negotiating and developing long-term account plans to foster partner growth. The ideal candidate will independently resolve day-to-day issues, seek guidance for more complex challenges, and proactively identify key focus areas, growth opportunities, and inefficiencies within the portfolio to implement scalable solutions across multiple partners.

You will manage your portfolio both through ongoing relationship building and dedicated campaigns that drive improvements within your portfolio's performance. This role is pivotal in ensuring our SMB partners get the very best out of our platform whilst ensuring we support in communicating how they can grow their business and provide brilliant operational experiences for every single delivery. You will liaise with partners through a variety of communications methods including voice, video, email and the occasional site visit for local partners.

Based in Kuwait and reporting to the SMB Team Lead, this role is ideal for someone experienced in building strong partner relationships and strategic planning. The position requires balancing competing priorities, focusing on performance indicators, and delivering innovative initiatives. Strong stakeholder management skills and attention to detail are essential.

Responsibilities:

  • Manage a portfolio of small to medium size partners ensuring world class customer service is provided to build strong partnerships with Deliveroo and our restaurants.
  • Support growth of partners through a variety of communication methods, including email, phone, online presentations and meetings where needed.
  • Maintain long-term relationships with our partner base, ensuring the best service is provided so our partners can be successful on our platform.
  • Negotiate with partners to reach favourable outcomes including contracts, renewals, extensions, product launches and advertising revenue.
  • Be the point representative of your partners and liaise effectively with our teams to resolve partner needs.
  • Grow accounts to strengthen relationship with partners and drive positive outcomes for Deliveroo.
  • Execute campaigns to improve important performance metrics including customer outcomes, restaurant retention and overall operational performance.
  • Drive partner engagement with Deliveroo's local marketing opportunities to unlock better value to our customers and support restaurant growth.

Requirements:

  • 2+ years experience in an Account Management role or similar.
  • Strong relationship building skills, with clear evidence of producing results.
  • Strong written and verbal communication skills.
  • BSc/BA in business, engineering, Economics or a related field is preferred.
  • Experience with Excel, Google Sheets or formula based tools.
  • A self-starter; proactive & always thinking of what the next step needs to be in order to future proof the operations.
  • Solution-oriented individual using data to back decision-making.
  • Exceptional stakeholder management, with resilience & maturity to face challenges from senior members of the business & deliver a positive outcome.
  • A fantastic communicator with a 'get it done' mindset, well-organised and efficient.
  • Looker and Power BI experience are a plus.
  • Fluency in English and Arabic is essential.
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