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Hotel Cleaning Supervisor

2 weeks ago

Kuwait City, Al Asimah beBee Careers Full time

Hotel Operations Manager

We are seeking a skilled Hotel Operations Manager to join our team. In this role, you will be responsible for ensuring the highest levels of cleanliness and guest satisfaction in all areas of responsibility.

Key Responsibilities:

  • Assist the Executive Housekeeper in managing and directing all Housekeeping activities in the hotel.
  • Assign duties, inspect work, and investigate complaints regarding Housekeeping service and equipment.
  • Establish standards and procedures for the Housekeeping team and plan work schedules to ensure adequate service.
  • Direct and control the Housekeeping operations and staff of the department.
  • Report any matters affecting the interests of the hotel to management.

Housekeeping Planning:

  • Assist the Executive Housekeeper in planning and coordinating the activities of housekeeping supervisors and the team.

People Management:

  • Maintain coordination and cooperation with all hotel departments to ensure maximum productivity, morale, and guest service.
  • Maintain appropriate staffing levels to provide excellent guest service.
  • Support and train the team to deliver effective and efficient services, including safety provisions.
  • Motivate and develop staff to ensure departmental smooth functioning and teamwork.
  • Respond promptly to customer queries and resolve issues to ensure customer satisfaction.

Operational Management:

  • Inspect guest and public areas regularly to ensure cleanliness and good condition of furnishings and equipment.
  • Ensure grooming standards, hygiene, uniforms, and conduct of housekeeping staff.
  • Assist with inventories, coordinate training programs, and oversee repairs and refurbishments.
  • Conduct follow-ups to maintain high quality standards and adherence to procedures.
  • Regularly inspect guest rooms and coordinate with other departments to ensure operational efficiency.
  • Manage uniforms, maintain records of linen and uniforms, and interact professionally with guests and staff.
  • Ensure safety, cleanliness, and maintenance standards are upheld across the hotel.
  • Plan and organize operations to meet established cleanliness standards in all hotel areas.

Requirements:

  • Minimum 2 years of management experience in a luxury hotel.
  • Experience in a luxury hotel or resort preferred.
  • Proficiency in English (oral and written).
  • Working knowledge of Microsoft Office and Opera PMS.
  • Strong interpersonal skills and confidence to communicate at all levels.
  • Problem-solving and decision-making abilities.
  • Sensitivity and discretion in guest interactions.
  • Leadership qualities—collaborative, enabling, entrepreneurial.
  • Career-oriented, motivated to grow and develop.
  • Knowledge of HACCP standards.

About Us:

We are an inclusive company committed to attracting, recruiting, and promoting diverse talent.

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