Global Retail Operations Director

5 days ago


Kuwait City, Al Asimah Royal Avenue Investments Full time

**Job Title:** Global Retail Operations Director

**About Us:** At Royal Avenue Investments, we are committed to delivering exceptional retail experiences that meet the evolving needs of our customers. We are seeking an experienced Retail Country Manager to lead our retail operations in Kuwait.

**Key Responsibilities:

  • Team Leadership: Lead and manage a team of store managers and staff across multiple locations, fostering a positive, engaging, and high-performance culture.
  • Sales Growth: Develop and execute strategies to drive growth in sales, foot traffic, and customer loyalty, ensuring each store meets and exceeds its financial targets.
  • Daily Operations: Oversee daily operations to ensure high levels of customer satisfaction, efficient processes, and product availability.
  • Marketing Collaboration: Collaborate with the marketing and merchandising teams to launch in-store promotions, events, and seasonal campaigns tailored to the local market.
  • Performance Monitoring: Monitor key performance indicators (KPIs) such as sales, profit margins, inventory levels, and customer feedback to assess and drive performance improvements.
  • Store Visits: Conduct regular store visits to provide coaching, guidance, and support to store managers and staff.
  • Supply Chain Management: Work closely with the supply chain and logistics teams to ensure timely deliveries and stock management.
  • Innovation: Analyze market trends, customer preferences, and competitor activity to identify new opportunities for growth and innovation.

**Requirements:

  • Education: Bachelor's degree in Business Administration, Retail Management, or a related field (MBA is a plus).
  • Experience: At least 5+ years of experience in retail management, with a proven track record in leading multi-location retail operations, ideally in the toys or consumer goods industry.
  • Leadership Skills: Strong leadership and team-building skills, with the ability to inspire and motivate a diverse team.
  • Industry Knowledge: Passion for the toy industry and a deep understanding of customer needs and trends in the sector.
  • Analytical Skills: Strong analytical skills with the ability to identify opportunities and drive results.
  • Language Skills: Fluent in English, additional languages are a plus.
  • Travel: Willingness to travel regularly to oversee stores and visit different locations across the country.

**What We Offer:** Competitive salary with performance-based bonuses. Opportunities for career growth and advancement within a global company. A fun, dynamic, and collaborative work environment. Comprehensive benefits package including health insurance, and more.



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