Responsable Accueil H/F
2 weeks ago
Dans le cadre de notre équipe dynamique, nous recherchons un Responsable Accueil pour rejoindre l'équipe de notre hôtel Novotel Cœur d'Orly Airport.
Nos valeurs funky et innovantes vous attirent ? Vous souhaitez être à la pointe d'une organisation qui déchire les codes ? Alors les Baskets Jaunes sont là pour vous accueillir avec plaisir
Tu as cette touche unique dans ton ADN qui te permet de créer des expériences inoubliables pour nos clients. Nous sommes prêts à te propulser vers de nouveaux sommets
Description du posteEn tant que Responsable Accueil, tu seras chargé(e) :
- D’assurer à la clientèle un accueil chaleureux, efficace et conforme aux standards de qualité de l’établissement.
- D’exécuter les procédures informatiques et administratives liées aux check-in/check-out sur le système informatique en place dans l’hôtel.
- De vérifier les garanties et les réservations des clients.
- D’envisager le suivi du séjour des clients par la communication des informations importantes à ses collègues.
- De répondre aux appels téléphoniques et prendre ponctuellement les réservations.
- De répondre aux différentes demandes des clients et assurer leur suivi afin de garantir leur satisfaction.
- D’appliquer les procédures et politiques définies par la marque et l’hôtel en matière de contrôle des clients et sécurité des personnes.
- De s’assurer que les demandes particulières des clients sont transmises aux services concernés.
Pour ce poste, nous proposons de travailler en 4/3 : 4 jours de travail (en temps plein) par semaine et 3 jours de repos sympa.
Vous pouvez consulter notre site web ou nos réseaux sociaux pour en savoir plus sur notre établissement.
Nous recherchons quelqu’un avec un profil solide en anglais professionnel.
Rémunération estimée : entre 25 000€ et 35 000€ par an, selon votre expérience.
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