Retail Store Leader
2 weeks ago
As a leader in luxury retail, this position plays a pivotal role in achieving high levels of revenue while maintaining brand image and customer satisfaction.
Key Responsibilities:
- Establish and maintain effective professional relationships with key business partners.
- Understand customer profiles and ensure feedback is provided on marketing, buying, and planning to relevant parties.
- Maintain visual merchandising standards within brand guidelines and implement company expectations for standards, maintenance, and cleanliness.
- Monitor sales per square foot to ensure maximum productivity within brand and store specifications.
- Stay up-to-date on market trends and competitor activity, providing feedback and recommendations to the company.
- Drive sales, monitor performance, and identify commercial opportunities to meet and exceed sales targets.
- Cultivate a culture of excellent customer service, leading by example, and resolve customer complaints effectively and promptly.
- Minimize stock loss through the management, implementation, and adherence of company policies and procedures.
- Analyze stock management information to maximize sales opportunities.
- Provide and analyze reports to gain understanding of current performance trends, identify commercial opportunities, and ensure buying/planning are aware of stock-related feedback.
- Recommend, manage, and/or support sales promotions and brand activities through effective planning and preparation to meet expectations.
- Ensure all company policies and procedures are implemented and adhered to.
- Prepare and implement stock takes in-store in liaison with the operations team.
- Ensure company health and safety standards are adhered to at all times.
People Management Roles and Responsibilities:
- Provide leadership and direction to team members towards the achievement of goals and objectives.
- Coach and motivate team members to enhance performance and produce quality work, ensuring they are continuously developed for higher-level roles.
About You:
Education/Certification and Continued Education:
- Graduate in any discipline.
- 3-5 years' experience of successfully running a profitable retail store.
This is an exciting opportunity for a motivated individual who is passionate about delivering exceptional customer experiences and driving business growth.
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