
Retail Support Lead
4 days ago
Luxury Retail Experience
To succeed in this position, candidates should have proven experience in a customer service role within the luxury retail sector. Strong organizational and multitasking skills are essential for handling multiple tasks simultaneously.
Candidates must also possess excellent communication and interpersonal abilities to provide guidance, training, and performance feedback to team members. Problem-solving skills and the ability to remain composed under pressure are highly valued.
Key Responsibilities
- Support a team of gift wrap, tailoring, and customer service representatives by providing guidance, training, and performance feedback.
- Encourage a positive work culture that promotes teamwork, excellence, and a customer-centric mindset.
- Schedule staffing to ensure adequate coverage during peak times.
- Stay up-to-date with store marketing activities, events, and promotions to ensure the department runs smoothly.
- Coordinate with the tailoring department to ensure timely and high-quality alterations for customers.
- Address customer fitting requests and manage tailoring appointments efficiently.
- Coordinate special requests and exclusive services for high-profile clientele.
- Maintain detailed knowledge of the activities of the day and alert the relevant Manager to any potential problems.
- Assist customers with all enquiries both store-related and non-related and provide information about the store.
- Answer calls both internal and external and provide the required information.
- Support contact for customer inquiries and concerns.
- Collaborate with various departments to resolve customer issues promptly and maintain a positive shopping experience.
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