Head of Enterprise Support Operations

7 hours ago


Kuwait City, Al Asimah Zain Bahrain Full time
Company Overview

Zain Bahrain is the leading mobile voice and data services operator in the Kingdom. With a workforce of over 7,900, we provide a comprehensive range of mobile voice and data services to over 42.4 million active individual and business customers.

Job Description

The Head of Enterprise Support Service is responsible for leading and managing the support service team and overseeing the overall operations of the enterprise support services department at Zain Bahrain. Key responsibilities include:

  1. Leading and managing the support service team.
  2. Setting departmental goals, objectives, and performance targets.
  3. Providing level 3 support to enterprise customers.
  4. Collaborating with cross-functional teams to resolve customer issues.
Requirements

To be considered for this position, you will need to meet the following requirements:

  1. Bachelor's Degree required; master's in business/MBA preferred.
  2. Business, Technology, or a related field/major.
  3. +3 years experience in a managerial role.
  4. Experience in client-facing roles or account management roles.

Key Skills:

  1. Leadership and team management.
  2. Departmental goal-setting and performance management.
  3. Customer support and issue resolution.
  4. Collaboration and stakeholder management.


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