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IT Support Specialist for Global Enterprise Systems
1 day ago
About Us
Vectrus is a leading provider of mission-critical services and solutions to the US Government, leveraging 120 years of experience in supporting complex global operations.
We are committed to delivering exceptional service, integrity, respect, and responsibility to our clients and employees alike.
Job Summary
The Service Desk Administrator provides technical support and guidance to our clients across the globe, ensuring seamless operation of enterprise systems and services.
This role requires strong analytical and problem-solving skills, with the ability to troubleshoot complex issues and provide expert guidance to clients.
Responsibilities
- Provide technical support and monitoring of core enterprise systems and services
- Conduct basic troubleshooting of incidents and requests reported to the RCC-SWA
- Perform initial assessment, triage, research, and resolution of incidents and requests regarding service use
- Analyze, record, report, and monitor Authorized Service Interruptions (ASIs) of Defense Information Systems (DISA) and CENTCOM facilities
- Interpret network topology and identify Hazardous Conditions (HAZCON) within the Southwest Asia AOR
- Work with relevant DISA reporting and procedural guidelines and regulations
- Own IT Service Management (ITSM) tickets from creation to resolution and confirmation
- Communicate effectively with clients and internal stakeholders to ensure timely resolution of issues
Requirements
To be successful in this role, you will need:
- At least one baseline certification and one computing environment (CE) certification
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, deadline-oriented environment
- Familiarity with management tools such as BMC Remedy (ITSM), DEPO web portal, DISA Alternate Credentials for Disadvantage Users (ACDU) Share Point, and Active Directory
Benefits
We offer a comprehensive benefits package, including company-paid housing and transportation, a completion bonus, and tuition reimbursement program.
Others
Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability.
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