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Technology Service Delivery Manager

2 weeks ago

Kuwait City, Al Asimah Burgan Bank Full time

We are looking for a talented Technology Service Delivery Manager to join our team at Burgan Bank.

This role involves supervising day-to-day activities supporting the operation systems and equipment in liaison with business users and other IT departments.

Key Responsibilities:

  • Develop and implement effective strategies to achieve operational efficiency.
  • Maintain accurate records of system upgrades, hardware replacements, and software updates.
  • Provide training and coaching to business users on new procedures and documentation.
  • Perform system and hardware upgrades from a physical security and data entry perspective.

Requirements:

  • Bachelor's degree or equivalent in a related field.
  • Minimum 5 years of experience required.
  • Proficient in English and Arabic languages.