IT Support Specialist for Global Operations

22 hours ago


Kuwait City, Al Asimah Vectrus Full time

Company Overview

Vectrus is a leading provider of mission support solutions, dedicated to delivering innovative and effective services to its clients. With a strong commitment to integrity, respect, and responsibility, the company has built a reputation for excellence in the global marketplace.

 

Job Description

The Service Desk Administrator plays a critical role in supporting the company's global operations. This individual will be responsible for providing technical support and assistance to customers, troubleshooting issues, and resolving problems in a timely and professional manner.

 

Key Responsibilities:

  • Provide enterprise-level technical support and non-technical support regarding ITSM incident requests.
  • Serve as an escalation point for application support and troubleshooting.
  • Guide and direct team members in the resolution of escalated issues and complex production, application, or system problems.
  • Analyze and document all activities throughout the duty shift that impact Theater Operations.
  • Maintain a high degree of customer service during all support interactions and adhere to all service management principles.
  • Interface with Regional Network Operations Support Centers (RNOSC) and CENTCOM to manage, monitor, and maintain situational awareness of ASIs within the RCC-SWA area of responsibility (AOR).

 

Required Skills and Qualifications:

To be successful in this role, candidates must possess excellent technical skills, including knowledge of network topology and identification of Hazardous Conditions (HAZCON). They should also have a working knowledge of relevant DISA reporting and procedural guidelines and regulations.

 

Certifications: IAT Level I and one computing environment certification from a list of approved certifications, including Cisco, CompTIA, GIAC, ISACA, and ISC2.

 

Benefits:

  • Company-paid housing and transportation.
  • Completion bonus.
  • Tuition reimbursement program.

 

Other Requirements:

Candidates must satisfy all host country requirements to legally work in the host country.

 

Vision and Values:

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. Our shared purpose is to leverage differences, encourage innovation, and expand our success in the global marketplace.



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