Retail Store Manager Kuwait Lead

6 hours ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

Job Description

The ideal candidate will have a strong track record of building a client portfolio, as well as being perceived as a leader and able to influence others.

Main Responsibilities:

  1. Drive sales by supporting team members in achieving individual and team sales and clienteling targets.
  2. Identify business opportunities and potential challenges to initiate changes and improve the business.
  3. Cross-sell and use selling techniques to maximize opportunities, ensuring the team is daring and driven.
  4. Develop store strategies to expand store traffic and increase client network in partnership with direct management.

Client Experience:

  1. Create an engaging and emotional client experience offering best-in-class service.
  2. Emphasize a clienteling culture of building strong and long-term relationships with clients.
  3. Collect meaningful client information for the CRM tool to further engage with clients (campaigns, events, one-to-one appointments).
  4. Work closely with the local CRM team.
  5. Navigate networking and recruiting new clients and VICs.

People Management:

  1. Engage and motivate teams to strive towards a common goal.
  2. Coach, support, direct, and delegate to help teams exceed results.
  3. Show flexibility to accept new ideas and initiatives.
  4. Adapt interpersonal style to suit different people and situations while maintaining authenticity.
  5. Express opinions clearly and constructively.
  6. Delegate tasks accordingly based on skills and areas of responsibility.
  7. Recruit, select, and develop team members.

Merchandising:

  1. Collaborate with the local merchandising team through communication and feedback.
  2. Maintain continuous curiosity about fashion, art, and culture by staying informed.
  3. Share key information on slow movers and best sellers with the VM team.

Store Operations:

  1. Comply with legal requirements to maintain stability and reputation.
  2. Ensure key team members work closely with Local Store Operation.

Key Qualifications:

  • A track record of delivering results beyond expectations.
  • A deep understanding of fashion, art, and luxury.
  • Ability to manage conflicts towards constructive resolution and openness to feedback.
  • An alignment with the Brand's aesthetic and vision.


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