Resourcing Expert

6 days ago


Kuwait City, Al Asimah Diyar United Company Full time
Job Summary:

This is an exciting opportunity to join our team as a Technical Resourcing Consultant at Diyar United Company.

Key Responsibilities:

  • Implement automation for incident, change, and problem management.
  • Work with REST APIs for Cisco Finesse, BMC Remedy, and other ITSM tools.
  • Create custom dashboards and reports for IT service performance.

Requirements:

  • Bachelor's degree in IT, Computer Science, or related field.
  • Certifications: ITIL v4 (Mandatory), BMC Remedy/ServiceNow (Preferred).
  • Experience: 5 + years in IT service management or IT support.

What You Will Do:

  • Develop and maintain custom ITSM workflows, scripts, and integrations.
  • Work closely with IT teams to improve service workflows and automation.
  • Provide training and documentation for ITSM tools and processes.


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