Loyalty Program Development Specialist

2 weeks ago

Kuwait City, Al Asimah beBee Careers Full time
Job Description

The Loyalty Program Manager plays a pivotal role in driving customer engagement and fostering loyalty. This key position involves leading the creation and ongoing management of a customer loyalty program that boosts lifetime value.

Main Responsibilities:

  • Develop a comprehensive loyalty program strategy aligned with business objectives and customer needs.
  • Create tailored offers and rewards, ensuring clear value propositions for diverse customer segments.
  • Oversight of program roll-out and integration with various touchpoints, including loyalty platforms, ecommerce systems, website, mobile app, and CRM systems.
  • Regular assessment and refinement of program features and benefits based on performance metrics and customer feedback.
  • Negotiate and manage partnerships with external vendors, brands, and service providers to enhance the scope of offers and rewards.
  • Foster strong relationships with internal and external partners, ensuring mutual benefits and continued program success.

Critical Skills and Qualifications:

  • Strong analytical skills with the ability to interpret complex data, identify trends, and make data-driven decisions.
  • Excellent campaign management skills, focusing on customer engagement, retention, and behavior tracking.
  • In-depth knowledge of loyalty program strategies, customer segmentation, and lifetime value optimization.
  • Effective communication and interpersonal skills for collaboration with cross-functional teams.
  • Ability to manage multiple projects simultaneously, with strong attention to detail and a results-oriented mindset.

About the Role:

This role is ideal for a seasoned professional with experience in managing loyalty programs, customer retention, or related roles within the customer experience domain.

A Bachelor's degree in Marketing, Business Administration, or a related field is required, along with a proven track record of strategic planning, campaign management, and using customer insights to develop business strategies.

We Offer:

A dynamic work environment with opportunities for growth and development.

An attractive compensation package that reflects your skills and experience.

Professional development and training opportunities to help you succeed in your career.

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