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Customer Loyalty Program Manager Alternative

2 weeks ago

Kuwait City, Al Asimah beBee Careers Full time

Customer Loyalty Expert Sought

About the Role

We are seeking an experienced Customer Loyalty Expert to lead the creation and management of a customer loyalty program that drives engagement, fosters customer loyalty, and boosts lifetime value.

Key Responsibilities
  • Leverage data analytics tools to track program metrics and customer behavior to optimize strategy
  • Develop and implement retention and engagement campaigns to drive customer loyalty and lifetime value
  • Work cross-functionally with internal teams to design and implement exclusive offers, rewards, and promotions
  • Negotiate and manage partnerships with external vendors, brands, and service providers to expand the scope of offers and rewards
Requirements

9-12 years of experience in managing loyalty programs, customer retention, or related roles within the customer experience domain

Bachelor's degree in Marketing, Business Administration, or a related field

Proven experience in partnership development and management, particularly in the Middle East region or internationally

Skills and Abilities
  • Strong analytical skills with the ability to interpret complex data, identify trends, and make data-driven decisions
  • Excellent campaign management skills, with a focus on customer engagement, retention, and behavior tracking
  • In-depth knowledge of loyalty program strategies, customer segmentation, and lifetime value optimization