
Floor Operations Manager
3 days ago
The Floor Supervisor is a key member of our retail team, responsible for ensuring the smooth day-to-day operations of our restaurant according to established standards and procedures.
Key Responsibilities:
Participate in opening and closing procedures, ensuring adherence to norms and guidelines. Conduct daily checks to maintain brand standards for merchandise and displays.
Support colleagues by conducting monthly inventory tasks for all brand equipment, following established procedures.
Adhere to mandatory procedures for uniform and personal hygiene cleanliness at all times, for oneself and others.
Contribute to achieving organizational goals, meeting set targets, and implementing Standard Operating Procedures (SOP).
Greet customers upon arrival, present menus, assist with selections, and visit tables to ensure satisfaction.
Handle customer bills, cases, and inquiries that are complex or outside the norm.
Perform supervisory duties, including delegating tasks, setting deadlines, overseeing results and quality, providing training, and communicating team requests to higher management.
Oversee staff members' work, closely monitoring adherence to prescribed preparation techniques.
Language & Technical Skills
- Fluency in English; Arabic fluency is a plus.
Technical Skills
- Proficiency in MS Office
Education
Degree in Hospitality Management or related field.
Experience
Three to five years in F&B operations or similar role.
Behavioral Competencies
- Customer Focus: Build strong relationships and deliver customer-centric solutions. Keep customers informed about issues and use feedback to improve service.
- Directs Work: Provide direction, delegate tasks, and remove obstacles to complete work efficiently.
- Ensures Accountability: Hold self and others accountable to meet commitments. Accept responsibility for own work and handle problems professionally.
- Communicates Effectively: Develop clear, concise communications tailored to different audiences.
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