
IT Technical Support Specialist
1 week ago
At Trace Systems, we are seeking a highly skilled IT Technical Support Specialist to join our team.
Job Description:
The selected candidate will be responsible for providing technical assistance to clients and resolving technical issues related to computer systems, networks, and software. This role requires strong problem-solving skills, excellent communication abilities, and the ability to work effectively in a fast-paced environment.
Responsibilities:
- Field trouble calls via phone and computer trouble ticketing system
- Perform laptop imaging and conduct basic IP troubleshooting
- Build user accounts on the domain, assign permissions, and map shared printers
- Troubleshoot user email issues, exchange mailboxes, and document interactions
Requirements:
- A valid US Government issued Secret clearance
- US Citizenship and a minimum of seven years of experience with IT systems
- Four years in IT customer support and two years in a military environment
- Required certifications: A+, Network+, Security+, and CCNA
- Associates degree in Networking or eleven years of recent specialized experience
About Us:
Trace Systems is a company committed to delivering high-quality services and solutions to our clients. We are seeking a motivated individual who can contribute to our team's success.
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