Strategic Quality Improvement Lead

4 days ago


Kuwait City, Al Asimah Zain Bahrain Full time
About Zain Bahrain

Zain Bahrain is a pioneering telecommunications company, committed to delivering exceptional customer experiences through innovative solutions. With a rich history dating back to 1983, the company has established itself as a leader in the region.

About the Role

The Process Optimization and Efficiency Expert will play a critical role in driving business excellence across the organization, focusing on process improvement and optimization. This involves supporting the Department Manager in achieving Quality, Environmental, and Security certification requirements, while also analyzing existing processes to identify gaps and suggest improvements.

The ideal candidate will possess strong analytical and problem-solving skills, with expertise in testing best practices, version control practices, and defect management practices. Proficiency in Microsoft Office, project management tools like Jira or Trello, and excellent communication skills are also essential.

Key Responsibilities:

  • Analyze existing processes to identify gaps and suggest improvements to increase efficiency and effectiveness.
  • Develop and implement process maps to streamline operations and reduce waste.
  • Collaborate with cross-functional teams to identify opportunities for process improvement and optimization.
  • Provide guidance on process-level requirements to ensure compliance with international standards.
  • Conduct benchmarking customer interfacing processes with best practices in telecom and provide improvement options.


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