Field Service Assistant Engineer
3 weeks ago
At Roche, we are committed to providing opportunities for growth and development to our employees. Our rotational development program is designed to equip early-career professionals with the skills and knowledge required to succeed in a dynamic and challenging environment.
As a Field Service Assistant Engineer, you will have the opportunity to work alongside experienced engineers and gain hands-on experience in maintaining laboratory equipment. You will assist in troubleshooting, maintenance, and installation of lab analyzers, and shadow senior engineers to learn best practices for resolving technical issues.
In this role, you will also have the chance to participate in logistical and operational tasks, such as preparing tools and spare parts for field visits, and maintaining communication with the field service team to ensure smooth coordination of daily operations and service schedules.
Key Responsibilities:- Assist Field Service Engineers in on-site activities, including troubleshooting, maintenance, and installation of lab analyzers
- Join senior engineers during preventive maintenance and repairs to gain practical experience in maintaining laboratory equipment
- Support the field service team by communicating with customers, collecting feedback, and ensuring their needs are met during service visits
- Assist in basic equipment checks, documentation, and ensuring customer sites are prepared for upcoming service visits
- Shadow senior engineers to learn best practices for resolving technical issues, replacing spare parts, and calibrating instruments
- Participate in continuous learning opportunities to enhance technical knowledge and customer service skills
- Bachelor's degree in Life Sciences, Economy, Business Administration, or related area
- Early-career professional with a strong understanding of healthcare systems and laboratory equipment
- Excellent problem-solving skills and ability to communicate effectively with customers and colleagues
- Proactive and learning-oriented mindset with a strong desire to work in a hands-on environment
- Proficient in English
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