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Last Mile Delivery Operations Manager

3 weeks ago

Kuwait City, Al Asimah beBee Careers Full time

Job Title: Home Delivery Fleet Coordinator

This is a critical role that ensures the smooth operation of last-mile delivery services. As a Last Mile Delivery Operations Manager, you will be responsible for managing drivers, optimizing store-level performance, and improving customer experience.

Main Responsibilities:

  1. Delivery Operations Management: Oversee daily delivery operations, including managing drivers, optimizing routes, and ensuring timely deliveries.
  2. Store Audits and Compliance: Conduct regular store audits to ensure compliance with company policies and procedures.
  3. Driver Performance Management: Monitor and improve driver performance, including training and coaching to enhance skills and knowledge.
  4. Roster Management: Manage driver rosters to ensure optimal coverage and minimize costs.
  5. Negotiations and Vendor Management: Negotiate rates with vendors and manage relationships to ensure mutually beneficial agreements.
  6. Productivity Improvement: Identify opportunities to increase productivity and implement strategies to enhance efficiency.
  7. Safety and Quality Assurance: Ensure that drivers adhere to safety guidelines and maintain high-quality standards.
  8. Performance Recognition and Improvement: Recognize top performers and develop performance improvement plans to enhance underperforming stores and riders.
  9. Customer Satisfaction: Monitor VOC dashboard reports to identify areas for improvement and implement strategies to reduce delivery complaints.
  10. Capacity Planning and Fleet Management: Conduct periodic capacity reviews to adjust fleet size and optimize resources.
  11. Stakeholder Engagement: Collaborate with brand stakeholders to present performance data, highlight improvement areas, and seek support required.