
Help Desk Associate
5 days ago
About the Position:
We are seeking a highly skilled Help Desk Technical Tier I Support individual to join our team. As a Technical Support Specialist, you will provide technical assistance and support to clients via phone and computer trouble ticketing system.
Key Responsibilities:
- Field trouble calls and provide technical assistance to clients.
- Perform routine maintenance tasks such as laptop imaging and updating software.
- Troubleshoot network and printer issues.
- Document all interactions and incidents for reporting purposes.
- Collaborate with internal teams to resolve complex technical issues.
Qualifications:
- Active, in-scope US Government issued Secret clearance.
- US Citizenship.
- Seven (7) years of experience with IT systems.
- Four (4) years in IT customer support and two (2) years experience in a military environment.
- A+ certification, Network+ certification, Security+ certification, and CCNA certification.
Education:
- Associates degree in Networking, OR eleven (11) years of recent specialized experience.
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