Help Desk Associate

5 days ago


Kuwait City, Al Asimah Trace Systems Inc Full time

About the Position:

We are seeking a highly skilled Help Desk Technical Tier I Support individual to join our team. As a Technical Support Specialist, you will provide technical assistance and support to clients via phone and computer trouble ticketing system.

Key Responsibilities:

  • Field trouble calls and provide technical assistance to clients.
  • Perform routine maintenance tasks such as laptop imaging and updating software.
  • Troubleshoot network and printer issues.
  • Document all interactions and incidents for reporting purposes.
  • Collaborate with internal teams to resolve complex technical issues.

Qualifications:

  • Active, in-scope US Government issued Secret clearance.
  • US Citizenship.
  • Seven (7) years of experience with IT systems.
  • Four (4) years in IT customer support and two (2) years experience in a military environment.
  • A+ certification, Network+ certification, Security+ certification, and CCNA certification.

Education:

  • Associates degree in Networking, OR eleven (11) years of recent specialized experience.


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