Current jobs related to Service Desk Administrator - Kuwait City, Al Asimah - NANA Regional Corporation

  • Service Desk Administrator

    2 days ago

    Kuwait City, Al Asimah Akima Full time

    Five Rivers Services is looking for a Service Desk Administrator to work at Camp Arifjan, KW. To join our team of outstanding professionals, apply todayOur Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk...

  • Service Desk Administrator I

    4 weeks ago

    Kuwait City, Al Asimah Vectrus, Inc Full time

    OverviewWorking across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients,...

  • Service Desk Administrator I

    2 weeks ago

    Kuwait City, Al Asimah Vectrus Full time

    Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and...

  • Service Desk Administrator I

    1 day ago

    Kuwait City, Al Asimah V2X Full time

    OverviewWorking across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Our $3.9B company and 16,000 employees work alongside our clients worldwide to tackle complex...

  • Service Desk Administrator I

    2 days ago

    Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    OverviewWorking across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Our $3.9B company with 16,000 employees works alongside our clients worldwide to tackle complex...

  • Service Desk Lead

    3 weeks ago

    Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    OverviewThis position is physically located in Kuwait in support of LOGCAP.Position SummaryUnder the supervision of the Service Desk Supervisor and/or Manager, the Service Desk Lead will support the operation of a walk-in and call-in Work Order Reception Desk. This role offers the opportunity to gain supervisory experience, coordinate, and oversee the daily...

  • Service Desk Lead

    4 weeks ago

    Kuwait City, Al Asimah Vectrus Full time

    Overview**This position is physically located in Kuwait in support of LOGCAP** Under supervision of the Service Desk Supervisor and/or Manager, The Service Desk, Lead will support the Service Desk Supervisor in operating a walk-in and call-in Work Order Reception Desk. This position provides the Service Desk Lead the opportunity to gain experience in...

  • Administrative Services Associate

    1 week ago

    Kuwait City, Al Asimah beBeeReception Full time

    We are seeking a highly motivated and organized receptionist to play a crucial role in providing exceptional customer service. The ideal candidate will be the first point of contact and manage our front desk, answer phone calls, and perform various administrative tasks.Greet visitors professionally and welcome themAnswer and direct phone callsManage the...

  • Front Desk Support Professional

    2 weeks ago

    Kuwait City, Al Asimah beBee Careers Full time

    Job Title: Front Desk Support ProfessionalJob SummaryWe are seeking a highly organized and professional individual to fill the role of Front Desk Support Professional. This position plays a vital role in creating a welcoming environment for visitors and clients, while efficiently managing front desk operations.Key Responsibilities:Greet and welcome visitors...

  • Front Desk Support Staff

    7 days ago

    Kuwait City, Al Asimah beBeeReception Full time

    Job Title: Front Desk ReceptionistWe are seeking a friendly and organized receptionist to be the face of our front desk and provide excellent customer service to our members and guests.Job Description:An energetic and welcoming fitness community is looking for a professional who can handle all front desk operations, including greeting clients and handling...

Service Desk Administrator

1 month ago

Kuwait City, Al Asimah NANA Regional Corporation Full time
Service Desk Administrator (IT Help Desk)

Responsibilities

  1. Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized efficiently.
  2. Assist IMOs with daily functions of computer, network, and software management for the site and users.
  3. Provide immediate response to all customers at the Service Desk, involving troubleshooting, information exchange, and help with ticket submission.
  4. Offer telephone customer support for initial troubleshooting and follow-up calls.
  5. Work 12-hour shifts using Remedy call management software and other tools to log and manage trouble tickets.
  6. Accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.
  7. Troubleshoot Microsoft OS issues on Army Gold Master/Universal Gold Master, including setup and Microsoft Office 2007.
  8. Troubleshoot authorized site software with IMOs and users.
  9. Create logon and email accounts using Microsoft Exchange Server and User Manager.
  10. Manage Network Services with Server Manager, Print Queue Management, and CISCO VMPS Administration.
  11. Collaborate within a small, continuous improvement-focused team.
  12. Track and document work performed for accurate reporting of Service Desk activities.
  13. Complete tasks and assignments as directed by Supervisors and Management.
  14. Perform additional duties as required.

Qualifications

  1. Must be a US citizen with an active Secret or higher security clearance.
  2. High school diploma or GED with at least one year of experience in a service/help desk environment.
  3. Prerequisites vary for State-side and in-country applicants, including valid U.S. passport, driver's license, medical and visa requirements, and ability to pass background checks.
  4. Ability to meet health requirements and pass medical and dental exams.
  5. Complete CONUS Replacement Center (CRC) training for overseas deployment.
  6. Working knowledge of Microsoft Office software.
  7. Strong customer service and interpersonal skills.
  8. Adherence to DoD 8570.01-M security requirements, maintaining at least one certification.
#J-18808-Ljbffr