Digital E-commerce Manager for Accor Hotels

2 weeks ago


Kuwait City, Al Asimah Accor Hotels Full time
Job Title: Digital E-commerce Manager

About Us: At Accor Hotels, we're pioneers in the art of responsible hospitality. With over 45 brands, 5,600 hotels, and 10,000 restaurants across 110 countries, we're a global leader in the industry. Our ambition is to keep innovating and challenging the status quo while maintaining our commitment to sustainability.

Company Overview: As a Heartist, you'll be part of a caring environment where you can grow, develop your skills, and pursue career opportunities within our hospitality ecosystem. We offer exclusive benefits, recognition for your daily commitment, and a deep sense of purpose in creating lasting, memorable experiences for our customers, colleagues, and the planet.

Job Description: The Cluster E-commerce Manager will drive online revenue and enhance digital presence across multiple hotel properties. This role focuses on optimizing e-commerce strategies, managing digital marketing initiatives, and ensuring seamless integration of all online platforms to boost visibility, engagement, and direct bookings.

Key Responsibilities
  • E-commerce Strategy Development & Execution: Lead the development and execution of country-wide e-commerce strategy for all hotel properties.
  • Identify growth opportunities to increase direct bookings through hotel websites and other owned digital channels.
  • Optimize user experience (UX) and conversion rate optimization (CRO) for all hotel websites and mobile platforms.

Digital Marketing & Campaign Management
  • Manage and coordinate all digital marketing activities (SEO, SEM, social media, display advertising, and email marketing).
  • Oversight of paid media campaigns and promotional strategies to drive traffic and revenue.
  • Collaboration with external agencies and internal teams to develop content strategies, ensuring alignment with brand guidelines.

Performance Analysis & Reporting
  • Monitor, analyze, and report on key performance indicators (KPIs) such as website traffic, conversion rates, revenue, and ROI from all digital channels.
  • Regular performance updates to the Country Digital Director and senior stakeholders.
  • Data analysis to identify trends, insights, and opportunities for improvement.

Content Management
  • Create, curate, and manage high-quality content for various channels including websites, email newsletters, social media, and promotional materials.
  • Ensure content alignment with brand messaging and tailored to different market segments.
  • Collaboration with property teams to gather insights and showcase unique features and promotions.

Budget Management & Resource Allocation
  • Management of the digital and e-commerce budget for the country.
  • Optimal use of resources to drive results, monitoring spending and performance to ensure ROI on all digital initiatives.

Qualifications
  • Bachelor's degree in Marketing, Business, E-commerce, or related field.
  • Master's degree is a plus.
  • 3+ years of experience in e-commerce, digital marketing, or related field, ideally within the hospitality or travel industry.

Salary: $80,000 - $120,000 per year, based on qualifications and experience.

Location: Various locations within Accor Hotels.

Additional Information: Our commitment to Diversity & Inclusion makes us an inclusive company, aiming to attract, recruit, and promote diverse talent.

  • Kuwait City, Al Asimah Refreshment Trading Co. Full time

    About Refreshment Trading Co.We are a dynamic company seeking an E-commerce Strategist and Platform Manager to join our team. The ideal candidate will have a strong understanding of e-commerce platforms, tools, and technologies.


  • Kuwait City, Al Asimah Bleems Full time

    About the RoleWe are seeking an experienced E-commerce Product Development Manager to drive the product vision, strategy, and execution for our e-commerce platform at Bleems. This role will lead cross-functional teams to ensure successful delivery of product features that enhance customer experience and align with business goals.ResponsibilitiesThe...


  • Kuwait City, Al Asimah Accor Full time

    Job Description:The Assistant Chief Engineer is a key member of the hotel's operations team, responsible for overseeing the engineering and maintenance functions to ensure a safe and comfortable environment for guests and staff.Key Responsibilities:Leadership: Provide guidance and leadership to the engineering and maintenance team, develop and implement...


  • Kuwait City, Al Asimah Accor Full time

    Accor is a leading hospitality company seeking an experienced Senior Engineering Operations Manager to join our team. This role plays a critical part in ensuring the smooth operation of our hotel's engineering and maintenance activities.About the RoleWe are looking for a skilled professional with a strong background in engineering and leadership to oversee...


  • Kuwait City, Al Asimah Accor Full time

    Job DescriptionThe Senior Hotel Operations Manager plays a pivotal role in ensuring the smooth functioning of hotel operations, guaranteeing a safe and comfortable environment for guests and staff. This position involves overseeing engineering and maintenance operations, planning, project management, budgeting, and leading a team of skilled professionals.Key...


  • Kuwait City, Al Asimah Alghanim Industries Full time

    Job SummaryAs a seasoned Digital Retail Operations Manager at Alghanim Industries, you will be responsible for leading and managing the company's digital initiatives by overseeing requirement gathering and elicitation processes. This involves ensuring the accurate documentation of User Stories and Process Flows, as well as coordinating with Solutioning and...

  • F&B Management Expert

    4 weeks ago


    Kuwait City, Al Asimah Mövenpick Hotels & Resorts Full time

    Embark on a rewarding career as an F&B Management Expert at Mövenpick Hotels & Resorts. As a visionary leader, you will spearhead the Food & Beverage Department to deliver exceptional guest experiences.About UsMövenpick Hotels & Resorts is a pioneer in responsible hospitality, operating over 45 brands with 5,600 hotels, 10,000 restaurants, and lifestyle...


  • Kuwait City, Al Asimah Trafalgar Luxury Group Full time

    Digital Marketing ManagerRoles and Responsibilities:Develop and execute comprehensive digital marketing strategies to drive online visibility and brand awareness.Align strategies and policies with marketing management to ensure digital marketing efforts meet organizational and business requirements.Plan, direct, and coordinate operational activities of...

  • Sales Executive

    2 weeks ago


    Kuwait City, Al Asimah Accor Full time

    Company Overview: Accor, a pioneering hospitality group, is dedicated to responsible innovation and challenging the status quo. With over 45 brands, 5,600 hotels, and 10,000 restaurants across 110 countries, we strive for excellence in customer experience.Job Summary: We are seeking an experienced Sales Executive to join our team as a Business Development...


  • Kuwait City, Al Asimah V-Thru Full time

    Looking to launch your career in e-commerce? We have an exciting opportunity for a Content Management Specialist at V-Thru. This role is perfect for individuals who are passionate about creating engaging and user-friendly online experiences.About the RoleWe are seeking a highly motivated and organized individual to join our team as a Content Management...


  • Kuwait City, Al Asimah Accor Hotels Full time

    **A Missão da Mama ShelterAcredita-se que a nossa equipa é o nosso maior bem. Independentemente do teu papel, todos somos importantes para tornar a experiência do cliente tão memorável quanto possível.Nossa missão é trazer às pessoas pequenos momentos de felicidade. Como os nossos Mama Shelters, cada um mais original do que o outro, no talento que...


  • Kuwait City, Al Asimah Accor Full time

    OverviewA Sales Manager role at Accor offers the opportunity to be part of a pioneering hospitality company that values innovation and responsible practices.

  • Luxury Hotel Server

    3 weeks ago


    Kuwait City, Al Asimah Four Seasons Hotels And Resorts Full time

    About Four SeasonsWe're a collective of individuals who strive to become better, pushing ourselves to new heights while treating others with the same respect we'd want for ourselves.Our team members worldwide create unforgettable experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We prioritize a world-class...


  • Kuwait City, Al Asimah Dubai Holding Full time

    Hotel Operations Manager Role OverviewA unique opportunity has arisen for a skilled Duty Manager to join our team at Jumeirah Messilah Beach Hotel & Spa in Kuwait. This exciting role will see you working closely with the front office department to ensure seamless hotel operations.About the JobThis key position involves handling guest complaints, supervising...


  • Kuwait City, Al Asimah Bleems Full time

    Product Vision and Strategy =========================== As a key member of the Bleems team, you will be responsible for driving the product vision and strategy for our e-commerce platform. Collaborating closely with cross-functional teams, you will lead the development process from ideation through launch, focusing on delivering high-quality features that...


  • Kuwait City, Al Asimah Dubai Holding Full time

    About Jumeirah Messilah Beach Hotel & Spa, a member of Dubai Holding:Dubai Holding is a leading business conglomerate that has been making a significant impact on the global hospitality market for over two decades. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, offer unparalleled service excellence, signature dining experiences,...


  • Kuwait City, Al Asimah School Digital Marketers Full time

    We are seeking a highly skilled Visual Marketing Expert to join our team at School Digital Marketers.Company Overview:School Digital Marketers is a leading education sector company that aims to provide high-quality educational services.Job Description:The successful candidate will be responsible for creating visually appealing graphics, designs, and...


  • Kuwait City, Al Asimah Bleems Full time

    Product Manager Role OverviewAs a Senior Product Manager at Bleems, you will be responsible for driving the e-commerce platform vision, strategy, and execution. You will work closely with cross-functional teams, including engineering, design, marketing, and operations, to ensure successful product feature delivery that enhances the customer experience and...


  • Kuwait City, Al Asimah SupportFinity™ Full time

    We are looking for a talented Senior Hotel Operations Manager to join our team at Grand Hyatt Kuwait. This is a complex role that requires superior technical skills, strong leadership abilities, and exceptional communication skills.About the RoleAs a Senior Hotel Operations Manager, you will be responsible for ensuring the efficient operation of the...


  • Kuwait City, Al Asimah Mövenpick Hotels & Resorts Full time

    Food & Beverage ManagerAbout the Opportunity:This exciting role is for an experienced Food & Beverage Manager to lead our team in delivering exceptional guest experiences. As a leader, you will be responsible for driving revenue growth, managing staff, and implementing innovative strategies to stay ahead of the competition.Key Responsibilities:* Develop and...