Inbound Call Handler

2 days ago


Kuwait City, Al Asimah Kic Kw Full time
Responsibilities and Requirements
  1. Contact Handling: Receive and respond to customer calls in a timely and professional manner.
  2. Research and Resolution: Gather relevant information to resolve customer issues, using available resources to find solutions.
  3. Complaint Handling: Address customer complaints in a fair and transparent way, ensuring all concerns are resolved promptly.
  4. Product Knowledge: Provide customers with accurate information about Kic Kw's services and products.
  5. Documentation and Reporting: Maintain accurate records of customer interactions, updating the CRM system accordingly.
  6. Evaluation and Escalation: Assess customer needs, identifying potential issues and escalating them to senior management when necessary.


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