Academy Support Specialist

4 days ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
Bakery Operations Coordinator Role
We are looking for a skilled Bakery Operations Coordinator to join our team at ABA Kuwait. As a key member of our academy team, you will be responsible for supporting the Director and Chefs in managing the academy's daily operations, courses, and events. Your primary duties will include planning, organizing, and scheduling courses, workshops, and masterclasses, handling inquiries, registrations, confirmations, and feedback from participants, collaborating with marketing teams to promote academy activities, managing on-site logistics during academy events, monitoring budget allocation for academy events and courses, preparing reports on course participation, attendee feedback, and financial performance, maintaining accurate and updated records of participant information, course schedules, and attendance in the learning management system, sourcing and liaising with vendors for event materials, catering, and service requirements, and providing suggestions for continuous improvement of processes, participant experience, and course offerings.

Duties and Responsibilities
• Coordinate courses, workshops, and masterclasses, ensuring all necessary resources, materials, and facilities are available for smooth execution.
• Develop and maintain relationships with participants, responding to inquiries, registrations, confirmations, and feedback.
• Work closely with marketing teams to promote academy activities across various channels.
• Oversee on-site logistics during academy events, guaranteeing seamless execution and positive participant experiences.
• Track budget allocation for academy events and courses, manage invoicing, and monitor expenses to ensure compliance with financial guidelines.
• Compile and analyze reports on course participation, attendee feedback, and financial performance to inform strategic decisions.
• Update and maintain participant records, course schedules, and attendance in the learning management system.
• Source and collaborate with vendors to secure event materials, catering, and services.
• Ensure high-quality standards for bakery and pastry sessions by supporting chefs in their work.
• Identify areas for process improvement, participant experience enhancement, and course development, contributing to the ongoing growth and success of the academy.

Competencies
To succeed in this role, you should possess excellent communication, resilient, and result-oriented qualities, as well as good planning and organizational skills, multitasking ability, and analytical skills to properly manage the department's data.

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