Senior Retail Store Manager

3 days ago


Kuwait City, Al Asimah Al Tayer Insignia Full time

About Al Tayer Insignia

We are a leading luxury retail company in the Middle East, representing top brands in fashion, jewellery, home, and department store categories. Our portfolio includes renowned brands such as Bloomingdales, Harvey Nichols, Boucheron, Areej, Aveda, and Armani.

The Role of Department Manager

We are seeking an experienced Department Manager to join our Beauty team at Bloomingdales - Kuwait. As a key member of our team, you will be responsible for managing and developing the sales team to achieve high revenue levels while maintaining brand image, operational compliance, and exceptional customer satisfaction.

Your Key Responsibilities

  1. Drive Sales Performance: Monitor sales trends, identify commercial opportunities, and make recommendations to meet and exceed sales targets.
  2. Cultivate Excellent Customer Service: Lead by example, resolve customer complaints effectively, and provide exceptional customer experiences.
  3. Minimise Stock Loss: Implement and adhere to ATG policies and procedures to ensure minimal stock loss.
  4. Analyse Stock Management Information: Use available data to maximise sales opportunities and inform Buying/Planning decisions.
  5. Prepare and Implement Stock Takes: Work with the Operations team to ensure accurate and efficient stock takes.
  6. Sales Promotions and Brand Activities: Recommend, manage, and support sales promotions and brand activities to meet expectations.
  7. Establish Professional Relationships: Foster effective partnerships with key business partners.
  8. Policies and Procedures: Ensure all Company policies and procedures are implemented and adhered to.
  9. Health & Safety Standards: Maintain high standards of health and safety within the store.
  10. Customer Profiles and Feedback: Understand customer needs and provide feedback on Marketing, Buying, and Planning initiatives.
  11. Visual Merchandising: Maintain visual merchandising standards within brand guidelines.
  12. Sales per Square Foot: Monitor sales performance and productivity within brand and store specifications.
  13. Market Trends and Competitor Activity: Stay informed about market trends and competitor activity, providing feedback and recommendations to the Company.

People Management Roles and Responsibilities

You will be responsible for providing leadership, direction, coaching, and motivation to team members to enhance their performance and contribute to the achievement of goals and objectives.

About You

We are looking for a highly skilled and experienced individual with a strong customer focus who can lead and motivate a team. You should have a graduate-level education, 3-5 years of experience running profitable retail stores and teams, and a proven track record of delivering results in a fast-paced environment.


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