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Customer Service Team Lead Position

3 weeks ago


Kuwait City, Al Asimah beBeeLeadership Full time
Customer Service Team Leader

You will oversee daily operations of the customer service team to ensure the highest level of customer satisfaction and achieve departmental goals.

This role involves supervising customer service representatives, training staff, resolving complex customer inquiries, and ensuring compliance with company policies and standards.

  • Supervise a team of customer service representatives to ensure effective performance and achievement of targets.
  • Provide coaching, guidance, and feedback to enhance individual and team performance.
  • Foster a positive, collaborative environment that encourages professional growth and high morale.

Key Responsibilities:

  • Manage daily shift schedules to meet customer demand.
  • Conduct team meetings to discuss performance, updates, and concerns.
  • Oversee resolution of complex customer issues promptly and professionally.

What We're Looking For:

  • Strong leadership and team management skills.
  • Excellent verbal and written communication skills.
  • Ability to handle customer complaints and difficult situations professionally and empathetically.

Benefits:

  • Direct and permanent employment for 2-3 years.
  • 30 days of annual paid leave.
  • Annual study leave depending on position.
  • Healthcare insurance or treatment.
  • Medical malpractice insurance.
  • Other benefits as per company policy.