Passenger Terminal Operations Specialist

1 week ago

Kuwait City, Al Asimah beBee Careers Full time
Job Description
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This is an exciting opportunity to join our team as a Passenger Terminal Operations Specialist. As a key member of our airport operations team, you will be responsible for ensuring the safe and correct operation of the air terminal.

Your Impact

  • Ensure passenger service functions are carried out in accordance with relevant regulations and policies.
  • Verify that processed passengers using automated systems are accurate and ensure manual procedures are executed without error.
  • Monitor the maintenance and operation of terminal security equipment and report any issues to your manager.
  • Ensure proper execution of lost and found and mishandled baggage procedures.
  • Ensure proper posting of space available and space required passenger listings.
  • Monitor personnel training and ensure compliance when determining travel eligibility.
  • Verify GATES X-man Excel file inputs are accurate as per guidelines.
  • Work with remote sites to ensure timely delivery of passenger information.
  • Control all government provided equipment and ensure proper use; report any issues to your manager.
  • Ensure passengers are properly assisted with visa and passport issues as per developed procedures.
  • Monitor transportation and lodging procedures for in-transit thru-load passengers.
  • Verify collection of orders for all flights as per guidelines and regulations.
  • Ensure personnel are properly trained in accordance with applicable regulations and requirements.
  • Enforce screening exemption letters and provide updates to your manager when required.
  • Monitor sterile passenger holding areas ensuring they are properly used and maintained.
  • Ensure passengers are briefed on the AMC Commander's comment box location and report any issues to your manager.
  • Verify personnel are enforcing hazardous/dangerous goods that are acceptable/unacceptable for passenger flights.
  • Ensure baggage is separated by destination as per guidelines.
  • Monitor and ensure mishandled baggage is documented as per guidelines.
  • Ensure funds are handled in accordance with established guidelines and assist your manager in resolving issues found during internal audits.
  • Ensure proper completion of the Mishandled Baggage Summary report as per guidelines.
  • Process Distinguished Visitors (DV's) working with the Protocol office.
  • Perform Supplemental duties in Passenger Service or other work centers as required by your manager.

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