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Passenger Service Coordinator
3 weeks ago
**About the Job**
We are seeking a highly skilled and experienced Passenger Service Specialist to join our team in Kuwait. As a key member of our air terminal ground handling services team, you will be responsible for performing all tasks associated with the safe and correct operation of the air terminal. This includes ensuring passenger service functions are performed in accordance with relevant regulations, monitoring the maintenance and operation of terminal security equipment, and ensuring proper execution of lost and found and mishandled baggage procedures.
Key Responsibilities**
- Verify accuracy of processed passengers using automated/non-automated systems.
- Monitor personnel training and ensure compliance when determining travel eligibility.
- Verify GATES X-man Excel file inputs are accurate as per the PWS.
- Work with remote sites to ensure timely delivery of passenger information as per the PWS.
- Control all government-provided equipment and ensure proper use.
- Assist passengers with visa and passport issues as per developed procedures.
- Monitor transportation and lodging procedures for in-transit thru-load passengers.
- Verify collection of orders for all flights as per the PWS and regulations.
- Ensure personnel are properly trained IAW applicable regulations and requirement of the PWS.
- Enforce the screening exemption letter and provide updates to the Passenger Manager when required.
- Monitor sterile passenger holding areas ensuring they are properly used and maintained.
- Ensure passengers are briefed on the AMC Commander's comment box location and report any issues to the Passenger Service Manager.
- Verify personnel are properly enforcing hazardous/dangerous goods that are acceptable/unacceptable for passenger flights.
- Ensure baggage is separated by destination as per the PWS.
- Monitor and ensure mishandled baggage is documented as per the PWS.
- Ensure funds are handled in accordance with established guidelines and help resolve issues found during internal audits.
- Complete the Mishandled Baggage Summary report as per the PWS.
- Process Distinguished Visitors (DV's) working with Protocol office.
- Perform Supplemental duties in Passenger Service or other work centers as required by Passenger Service Manager.
About You
- You must have one year of working knowledge in performing Passenger Terminal Operations Services.
- You shall have extensive experience in GATES systems and be familiar with all air terminal and flight-line operations.
- You must be a customer services professional.
- You must be detail-oriented, motivated, and driven to perform at a high level.
About Our Team
We are a dynamic and growing organization providing full mission lifecycle solutions for challenges faced by our government and commercial customers. We offer a range of benefits and opportunities for professional growth and development.
