
Restaurant Operations Manager
4 days ago
The Floor Supervisor plays a pivotal role in ensuring seamless day-to-day restaurant operations adhere to the brand's established standards and procedures.
Key Responsibilities:
- Participate in the restaurant's opening and closing procedures, guaranteeing adherence to norms and guidelines. Conduct daily checks on merchandise and displays to maintain brand standards.
- Support colleagues by conducting monthly inventory tasks for all brand equipment, following established procedures.
- Adhere to a range of mandatory procedures to ensure proper uniform and personal hygiene cleanliness at all times, for oneself and others.
- Contribute to achieving the organization's goals, meeting the brand's set targets, and ensuring proper implementation of the Standard Operating Procedures (SOP).
- Greet customers upon their arrival, present them with the menu, assist in their selection, and visit their table to ensure satisfaction.
- Perform various customer service activities, including handling customer bills, cases, and inquiries that are more complex or outside the norm.
- Carry out functional supervisory duties, including delegating tasks, establishing deadlines, overseeing results and quality, providing training, and communicating team requests to higher management.
- Oversee the work of all staff members and closely monitor adherence to the brand's prescribed preparation techniques.
Language & Technical Skills:
- Fluency in English is required. Fluency in Arabic is an asset.
Technical Skills:
- Proficiency in MS Office
Education & Experience:
A technical degree in Hospitality Management, or a related field, is essential. Three to five years of experience in F&B operations, or a similar role, is also required.
Behavioral Competencies:
- Customer Focus: Develops strong customer relationships and delivers customer-centric solutions.
- Directs Work: Provides direction, delegating, and removing obstacles to get work done.
- Ensures Accountability: Holds self and others accountable to meet commitments.
- Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
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