Customer Service Representative

2 weeks ago


Kuwait City, Al Asimah beBeeCustomerService Full time

Job Title: Customer Service Representative

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Call Center Agent.

Key Responsibilities:

  • Respond to incoming calls professionally and provide accurate information about maintenance services.
  • Log customer requests and complaints accurately in the system.
  • Coordinate with maintenance teams to schedule service appointments.
  • Ensure customer satisfaction through timely follow-ups and effective communication.
  • Maintain detailed and accurate records of customer interactions.
  • Handle emergency maintenance calls and escalate urgent issues appropriately.
  • Assist in tracking and updating work orders for technicians.
  • Provide excellent customer service by addressing concerns promptly via phone.
  • Handle customer inquiries, live chat, and email communications.

Requirements:

  • Bachelor's degree or equivalent is an advantage.
  • 0-2 years of experience in a call center or customer service role (preferably in a maintenance or facilities management company).
  • Strong communication and problem-solving skills.
  • Ability to handle high call volumes efficiently.
  • Basic knowledge of maintenance services is an advantage.
  • Proficiency in using CRM software and Microsoft Office.
  • Ability to work under pressure and manage multiple tasks.
  • Fluent in English language.

Work Environment:

The successful candidate will be based in Kuwait City, working in a fast-paced and dynamic environment that requires strong communication and problem-solving skills.



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