IT Service Management Specialist

3 days ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
Job Description

The ideal candidate will be responsible for designing and implementing high-quality applications in a healthcare IT environment. They will oversee the development of testable and scalable code to ensure seamless service delivery.

  • Manage IT service operations, including incident, problem, and change management.
  • Configure and maintain ITSM platforms (BMC Remedy, ServiceNow, Cisco Finesse).
  • Monitor and ensure compliance with SLAs, KPIs, and ITIL best practices.
  • Work closely with IT teams to improve service workflows and automation.
  • Generate reports and analytics on service performance and improvements.
  • Provide training and documentation for ITSM tools and processes.
  • Assist in ISO 20000 & 27001 & SDI compliance efforts.
  • Develop and maintain custom ITSM workflows, scripts, and integrations.
  • Implement automation for incident, change, and problem management.
  • Work with REST APIs for Cisco Finesse, BMC Remedy, and other ITSM tools.
  • Create custom dashboards and reports for IT service performance.
  • Work on RPA (Robotic Process Automation) to optimize IT operations.
  • Maintain databases (SQL/NoSQL) for ITSM applications.
  • Implement security best practices in ITSM development.

Key Qualifications:

  • Bachelor's degree in IT, Computer Science, or related field.
  • Certifications: ITIL v4 (Mandatory), BMC Remedy/ServiceNow (Preferred).
  • Experience: 5 + years in IT service management or IT support.
  • Strong knowledge of ITSM tools, service workflows, and automation.
  • API & Automation Skills: REST APIs, RPA, cloud-based automation.
  • Strong database knowledge (SQL, NoSQL) for data handling.
  • Experience with Git, CI/CD, and DevOps tools is a plus.
  • Excellent troubleshooting and analytical skills.
  • Strong communication skills and ability to work in a team environment and contribute to the growth of our organization.


  • Kuwait City, Al Asimah United Service Organization Full time

    If you are passionate about making a positive impact on the lives of those who sacrifice so much for our country, then you've come to the right place. Our team is comprised of dedicated professionals who share a common commitment to serving our military community. Here at the USO, you'll have the opportunity to contribute to a meaningful cause and work...


  • Kuwait City, Al Asimah IT People Full time

    Company OverviewIT People FZ LLC is a leading provider of recruitment services in Kuwait. Our company specializes in connecting top talent with reputable clients.


  • Kuwait City, Al Asimah Intime It Services Full time

    This is an exciting opportunity for an experienced SAP BTP Consultant to join our dynamic team at Intime It Services.About the JobThe successful candidate will be responsible for designing and implementing scalable SAP BTP solutions, leveraging SAP BTP services, including SAP Integration Suite, SAP Extension Suite, and other cloud-based solutions to enhance...


  • Kuwait City, Al Asimah Ingenious Management Consultancy & Logistics Company Full time

    **Job Title:** Chemical Research SpecialistWe are seeking a highly skilled and experienced Chemical Research Specialist to join our team at Ingenious Management Consultancy & Logistics Company.About UsIngenious Management Consultancy & Logistics Company is a leading provider of innovative solutions in the field of chemical research and development. We are...


  • Kuwait City, Al Asimah Gulf Bank Full time

    About the Role:We are seeking a Support Services Specialist to provide administrative support to our management team.The ideal candidate will possess strong organizational skills, attention to detail, and excellent communication abilities. They will be responsible for managing tasks, identifying and addressing problems, and maintaining confidentiality when...


  • Kuwait City, Al Asimah ERMG - Entrepreneur Restaurant Management Group Full time

    We are seeking a Customer Service Representative to join our team at ERMG - Entrepreneur Restaurant Management Group. As a key member of our front-of-house team, you will be responsible for ensuring that all customers receive exceptional service and support.Your duties will include:Handling customer inquiries and resolving issuesProviding information about...


  • Kuwait City, Al Asimah General Dynamics - IT Full time

    Seize your opportunity to make a personal impact as a FRA Deputy Site Lead (Program Analyst Advisor) supporting Iraq contingency operations. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.At GDIT, people are our differentiator. As a FRA Deputy Site Lead you will help ensure today is safe and tomorrow...


  • Kuwait City, Al Asimah Uk Travels & consultancy service Full time

    Uk Travels & Consultancy Service is a leading provider of home care services, seeking a skilled Home Care Nurse to join our team.About the RoleThis is a full-time on-site opportunity for a dedicated and compassionate Home Care Nurse to provide high-quality care to patients in their own homes.Key ResponsibilitiesDeliver personalized care to patients,...


  • Kuwait City, Al Asimah Ooredoo Full time

    VAC9522 - Specialist, Service Account ManagementField: B2BContract Type: Full Time - PermanentLocation: Kuwait - Kuwait CityClosing date: 31-Jan-2025The Company:Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.We...


  • Kuwait City, Al Asimah General Dynamics - IT Full time

    About the RoleThis is a critical role that requires a seasoned logistics professional to lead maintenance operations in support of contingency efforts in Iraq. The ideal candidate will have a strong background in military logistics, with experience managing complex maintenance operations.The successful candidate will be responsible for leading a team of...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    **Job Overview:**We are seeking a skilled Field Service Specialist to support the Medusa Sustainment project, a U.S. Air Force solution for defense against small unmanned aerial systems (s-UAS).**Key Responsibilities:**Provide technical support services to maintain and sustain fielded C-sUAS systems, equipment, and software at all identified...


  • Kuwait City, Al Asimah General Dynamics - IT Full time

    Required Skills and QualificationsBachelor's degree in a related field (e.g., logistics, supply chain management, engineering).8+ years of experience in military logistics, with a focus on maintenance operations.Proven track record of success in managing complex maintenance operations, with a focus on minimizing downtime and optimizing equipment...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    We are seeking a Customer Service Specialist to handle inbound and outbound calls professionally and efficiently. This role involves assisting customers by providing accurate information and resolving inquiries, as well as maintaining records of customer interactions and following up when necessary.Key Responsibilities:Respond to customer inquiries in a...


  • Kuwait City, Al Asimah Lufkin Gears Full time

    Field Service Specialist - Pressure Control Do you enjoy providing support and guidance to global cross-functional teams?Do you enjoy providing an efficient service to our customers?Join our growing teamBringing the most cutting-edge physical and digital technologies together to create oilfield equipment is the beating heart of our work. Devising smarter...


  • Kuwait City, Al Asimah General Dynamics - IT Full time

    Job SummaryThis position requires an experienced logistics professional to lead maintenance operations in support of contingency efforts in Iraq. The ideal candidate will have a strong background in military logistics, with experience managing complex maintenance operations.


  • Kuwait City, Al Asimah Client of Michael Page Full time

    The Customer Service Leadership and Team Development Specialist will be responsible for developing and implementing customer service protocols that comply with medical industry regulations and best practices. This includes handling escalated calls, providing resolutions for complex or sensitive medical inquiries, and maintaining accurate records of customer...


  • Kuwait City, Al Asimah BGAA for Consultancy & Management Co. Full time

    Architectural Engineer with a track record of delivering construction projects at site. Experience in Middle East and International markets will be a plus.Experience in all duties of Architect at site including checking & approving submittals by contractors, QA/QC of works, coordination between various disciplines/contractors to ensure construction quality...


  • Kuwait City, Al Asimah IT People Full time

    Recruitment Consultant at IT People FZ LLCIt is for one of the top reputed clients in Kuwait. In order to know more, send your CV to nandini@itpeoplegulf.com as soon as possible to discuss this opportunity.Seniority levelEntry levelEmployment typeFull-timeJob functionEngineering and Information TechnologyIndustriesIT Services and IT Consulting#J-18808-Ljbffr


  • Kuwait City, Al Asimah Procapita Group Full time

    We are looking for an experienced Account Management Specialist to join our team at Procapita Group. As an Account Management Specialist, you will be responsible for managing and expanding relationships with key HORECA clients, identifying new business opportunities, and driving sales growth.About the CompanyProcapita Group is a leading company in the FMCG...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Job Overview:We are seeking an experienced Emergency Management Specialist to join our team. As a key member of the fire and emergency services department, you will be responsible for developing, implementing, and managing the training program to ensure compliance with AR 420-1, Army Facilities Management, Chapter 25, Fire and Emergency Services, DoDI...