Department Head

23 hours ago


Kuwait City, Al Asimah Azadea Group Full time
Job Description

The Department Manager will be responsible for ensuring that customers are served by shop staff in a timely manner and in compliance with quality and customer service standards.

Key responsibilities include:

  • Greeting customers and ensuring timely service.
  • Implementing company policies and procedures for operational effectiveness.
  • Running daily department meetings to ensure all activities, objectives, and events are properly understood and communicated.
  • Conducting on-the-job training, demonstration, and instruction for existing employees to support their development and achieve the highest standards of performance.
  • Controlling merchandising of products to optimize sales and maintain brand image and standards.
  • Monitoring stock levels on a continuous basis, maintaining inventories, and reordering merchandise when needed to ensure adequate stocks and maximum range and size availability.
  • Managing department staff by setting goals and objectives, managing performance, developing and motivating employees to ensure the highest levels of performance are achieved.
  • Planning and preparing team schedules on a weekly basis and submitting them to hierarchy.
  • Enforcing up-selling and cross-selling within the team to maximize sales volume and ensure set targets are reached.
  • Conducting performance appraisals for department staff on a bi-yearly basis.


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