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Operations Director

3 weeks ago

Al Farwānīyah, Al Farwaniyah, Kuwait beBee Careers Full time
Job Description

A Director of Operations is responsible for the effective management of hotel operations to achieve and exceed revenue and guest satisfaction targets.

Key Responsibilities:
  • Work with the General Manager to manage key property issues, including capital projects, customer service, and refurbishment.
  • Develop and implement hotel budgets and strategic goals.
  • Provide leadership to the hotel management team to ensure targets are met and exceeded.
  • Respond to audits to ensure continual improvement.
  • Plan and coordinate service delivery across operational departments to meet guest expectations.
  • Comply with hotel and company Service Standards.
  • Monitor and control costs in operational departments.
  • Manage and develop Heads of Department to ensure career progression and succession planning.
  • Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction.