Clinical Support Services Manager

1 week ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

Key Job Duties:

The Medical Support Coordinator will focus on delivering high-quality patient registration services, facilitating effective communication among healthcare staff, and ensuring seamless operational processes.

Primary responsibilities include:

  • Registration Duties:

    Process patient registration in compliance with established protocols and federal regulations.

    Provide clear instructions to patients regarding necessary documentation and sign-in procedures.

  • Scheduling Appointments:

    Arrange and coordinate appointments with USAHC providers, interacting with various medical personnel to meet client needs.

  • Medical Records Management:

    Manage patient medical records within strict regulatory frameworks, adhering to Army Regulation 40-66 and HIPAA guidelines.

  • Training and Compliance:

    Support ongoing employee development by training new staff on relevant procedures and regulatory requirements.

Required Skills and Qualifications:

  • Education/Certifications:

    • A High School Diploma or equivalent is required; medical administration or healthcare management courses preferred.
    • Experience may offset education on a one-to-one basis.
  • Clearance/License:

    • Valid driver's license with capability to secure a U.S. Government Motor Vehicle Operator's License and Kuwait Driver's License.
    • NAC-I clearance and USG Network access required.
  • Experience:

    • Two years' training in medical reception or similar roles.
    • At least two years' medical work experience.
    • Progressive experience demonstrating strong analytical and problem-solving abilities.
  • Skills:

    • Excellent communication and interpersonal skills.
    • MS Office proficiency.
    • Strong analytical skills.


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