Medical Support Coordinator Specialist

1 week ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

Job Description:

The position of Medical Support Coordinator at HealthCare Dynamics Gen. Trading Company W.L.L is a crucial role in ensuring the smooth operation of our healthcare services.

As a key member of our team, you will be responsible for providing exceptional patient registration services, office administrative support, and medical customer service to our clients at the ASG-KU Army Health Clinic (USAHC).

  • Registration Duties:

    You will register eligible patients by obtaining and verifying demographic information through interaction with patients, and then enter this information in our clinic's database.

    Instruct and assist patients in completing necessary documents and appropriate sign-in logs.

  • Scheduling Appointments:

    You will schedule appointments with United States Army Health Clinic (USAHC) providers, often requiring coordination directly with physicians, dentists, nurses, physician assistants (PA), medics, and other medical personnel.

  • Medical Records Management:

    Initiate and maintain military personnel medical/dental records in accordance with Army regulation 40-66, the Privacy Act of 1974, and HIPAA.

  • Training and Compliance:

    Assist in training new personnel on these procedures and ensure compliance with USG directives, standards, and safety requirements.

Required Qualifications:

  • Education/Certifications:

    • A High School Diploma or GED is required, with coursework in medical administration or healthcare management preferred.
    • Work experience may substitute education, on a year-for-year basis.
  • Clearance/License:

    • A valid driver's license and the ability to obtain a U.S. Government Motor Vehicle Operator's License and Kuwait Driver's License are required.
    • Must be able to obtain and maintain NAC-I.
    • Must be able to maintain USG Network access & Smart card privilege(s).
  • Experience:

    • Two years' training in medical reception, medical administrative work, or other medical profession.
    • At least two years of medical work experience.
    • Two years' progressive experience demonstrating problem-solving skills, data analysis, and solution recognition.
  • Skills:

    • Ability to work effectively with all levels of employees.
    • Excellent oral and written communication skills in English.
    • Analytical skills, including data extraction, compilation, and analysis.
    • Knowledgeable in MS Office software applications.


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