Service Excellence Coordinator

1 week ago


Kuwait City, Al Asimah Crew company for tires Full time

We are seeking a skilled support professional to deliver exceptional service and solutions to our clients.

About Us

Crew company for tires is dedicated to delivering top-notch customer experience.

Job Summary

The ideal candidate will provide timely assistance, communicate relevant information, resolve queries efficiently, and prepare reports on client interactions.

Main Responsibilities
  • Understand consumer demands to deliver prompt support and solutions.
  • Communicate effectively using appropriate tools and software.
  • Resolve customer inquiries by providing accurate and timely information within set deadlines.
  • Prepare concise reports on client interactions to facilitate informed decision-making.
  • Collaborate with senior management to stay updated on organizational policies and new products.
  • Identify project challenges and implement effective solutions.
Required Skills
  • Proven experience in customer support.
  • Proficiency in customer relationship management software.
  • Effective communication skills for resolving client queries via various channels.
  • Fluent communication abilities for presenting ideas through different mediums.
  • Strong time management and organizational skills for boosting productivity.
  • Proficiency in operating advanced computer software and online tools.


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