Operational Excellence Coordinator

1 week ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
Job Profile

We are seeking an experienced Operational Excellence Coordinator to oversee daily operations, focusing on process management, resource allocation, and employee supervision. This role requires a strong understanding of organizational processes and operational principles.

Key Responsibilities
  1. Operational Oversight
  • Plan, manage, and monitor day-to-day operations to meet organizational goals.
  • Develop and implement operational strategies, policies, and procedures.
  • Analyze workflow and optimize processes to improve efficiency.
Team Management
  • Supervise and mentor department heads or team leaders.
  • Recruit, train, and evaluate employees to ensure a skilled and motivated workforce.
  • Promote a collaborative and results-driven workplace culture.
Budgeting and Cost Control
  • Prepare and manage budgets for operational activities.
  • Identify cost-saving opportunities and ensure efficient resource allocation.
  • Track expenses to maintain financial accountability.
Performance Monitoring
  • Establish and track KPIs to measure performance and productivity.
  • Conduct regular performance reviews and implement corrective actions where needed.
  • Provide reports to senior management on operational performance.
Process Improvement
  • Identify bottlenecks and develop strategies for continuous improvement.
  • Implement technological advancements to enhance operational workflows.
  • Ensure compliance with industry regulations and company standards.
Customer Satisfaction
  • Collaborate with customer service teams to ensure client satisfaction.
  • Address escalated issues and resolve customer concerns promptly.
Health, Safety, and Compliance
  • Ensure workplace health and safety standards are met.
  • Stay up-to-date with legal and regulatory requirements affecting operations.
  • Implement and monitor compliance policies and procedures.
Requirements and Qualifications
  • Proven experience as an Operational Excellence Coordinator or in a similar role.
  • Strong leadership and team management abilities.
  • Excellent problem-solving, analytical, and decision-making skills.
  • Proficiency in operations management software and MS Office Suite.
  • Outstanding communication and interpersonal skills.
Education and Experience
  • Bachelor's degree in business administration, operations management, or a related field (Master's degree preferred).
  • 5+ years of experience in operations or management roles.
  • Certification in project management or operations (e.g., PMP, Six Sigma) is a plus.
Working Conditions
  • Office-based with occasional travel to sites or operational facilities.
  • Fast-paced, deadline-driven environment.


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