
Operational Excellence Coordinator
1 week ago
We are seeking an experienced Operational Excellence Coordinator to oversee daily operations, focusing on process management, resource allocation, and employee supervision. This role requires a strong understanding of organizational processes and operational principles.
Key Responsibilities- Operational Oversight
- Plan, manage, and monitor day-to-day operations to meet organizational goals.
- Develop and implement operational strategies, policies, and procedures.
- Analyze workflow and optimize processes to improve efficiency.
- Supervise and mentor department heads or team leaders.
- Recruit, train, and evaluate employees to ensure a skilled and motivated workforce.
- Promote a collaborative and results-driven workplace culture.
- Prepare and manage budgets for operational activities.
- Identify cost-saving opportunities and ensure efficient resource allocation.
- Track expenses to maintain financial accountability.
- Establish and track KPIs to measure performance and productivity.
- Conduct regular performance reviews and implement corrective actions where needed.
- Provide reports to senior management on operational performance.
- Identify bottlenecks and develop strategies for continuous improvement.
- Implement technological advancements to enhance operational workflows.
- Ensure compliance with industry regulations and company standards.
- Collaborate with customer service teams to ensure client satisfaction.
- Address escalated issues and resolve customer concerns promptly.
- Ensure workplace health and safety standards are met.
- Stay up-to-date with legal and regulatory requirements affecting operations.
- Implement and monitor compliance policies and procedures.
- Proven experience as an Operational Excellence Coordinator or in a similar role.
- Strong leadership and team management abilities.
- Excellent problem-solving, analytical, and decision-making skills.
- Proficiency in operations management software and MS Office Suite.
- Outstanding communication and interpersonal skills.
- Bachelor's degree in business administration, operations management, or a related field (Master's degree preferred).
- 5+ years of experience in operations or management roles.
- Certification in project management or operations (e.g., PMP, Six Sigma) is a plus.
- Office-based with occasional travel to sites or operational facilities.
- Fast-paced, deadline-driven environment.
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