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Fashion Retail Specialist

3 weeks ago

Kuwait City, Al Asimah Al Tayer Insignia Full time

**Al Tayer Insignia Overview**

We are a luxury retail division that hosts a portfolio of world-class brands in the Middle East. Our mission is to provide an exceptional customer experience, delivering luxury at its finest.

About the Job

This Luxury Fashion - Alaia, The Avenues Mall position requires a skilled individual to deliver outstanding customer service through identifying customer needs, offering advice, and demonstrating suitable products. You will build relationships with key customers, maintain store standards, and achieve sales targets while cultivating customer loyalty.

Responsibilities

  1. Welcome and greet every customer in a warm and friendly manner, demonstrating excellent customer service at all times.
  2. Identify customer needs through asking questions, confidently recommend and demonstrate appropriate products, recommend link products at every sale opportunity, and close the sale.
  3. Receive cash or payment in any authorized modes from customers, issue receipts/bills against their purchase, and provide professional cash point service.
  4. Handle customer complaints professionally and efficiently, in line with the company after-sales policy, escalating to management if necessary.
  5. Demonstrate and maintain product knowledge, fashion trends, in-store promotions at all times.
  6. Maintain personal grooming standards as advised by the Store Manager.
  7. Maintain clean and organized display, fitting rooms, and stock areas.
  8. Check stock levels daily and inform the store manager of depleting stocks to replenish and maintain optimum stock levels.
  9. Comply with all company policies and procedures, including refund and exchange policy, security, health, and safety policies.
  10. Recruit customers for the database, accurately entering their details on the POS system.
  11. Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.

Your Qualifications

To succeed in this role, you should have:

  1. A high school qualification.
  2. 3-4 years of retail sales or customer service experience.