Fashion Expert
1 week ago
About Chalhoub Group
Chalhoub Group is a leading hybrid retailer in the Middle East with over six decades of experience in luxury retail. The company has expanded its expertise into various categories, including fashion, beauty, and art de vivre. We pride ourselves on delivering exceptional experiences to our guests and fostering long-lasting relationships.
Jacquemus: A Fashion House with Global Presence
Jacquemus is an independent fashion house founded by Simon Porte Jacquemus in 2009. The brand draws inspiration from French art and culture, incorporating elements from fine art photography, decorative arts, cinema, painting, and sculpture. With a strong digital presence and international expansion, Jacquemus has developed innovative retail experiences across the world.
About the Role
We are seeking highly motivated Fashion Consultants to join our team at the first Jacquemus concession in Kuwait. As a key member of our team, you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience.
Your Key Responsibilities
- You will collect data on customer behavior, top sellers, and slow movers to inform business reviews and drive strategic decisions.
- You will develop and maintain strong client relationships within an omni-channel approach.
- You will provide pre-buying feedback on products to ensure we meet our guests' expectations.
- You will drive eNPS through people experience initiatives and culture.
- You will ensure adherence to visual merchandising guidelines and Standard Operating Procedures (SOPs).
- You will ensure click and collect services are conducted within service-level agreements.
- You will capture customer data in accordance with marketing requirements.
- You will promote the loyalty program and stay up-to-date with app offerings.
- You will support in-store marketing events and activations.
- You will stay informed about brand social media activities and campaigns.
- You will drive sell-throughs within the store.
- You will support customer experience initiatives.
Requirements
- Strong English and Arabic communication skills.
- Prior retail sales experience, preferably in ready-to-wear fashion.
- Understanding of retail KPIs and selling techniques.
- Prior CRM and clienteling experience.
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