Outsourcing Support Specialist

1 week ago


Kuwait City, Al Asimah Capago Full time
Job Description
  • The ideal candidate will be the primary point of contact between Capago and visa applicants, ensuring every interaction is handled with professionalism and efficiency.
  • You will respond promptly and professionally to inbound contacts via chats, emails, and phone calls.
  • Proactively engage with customers to understand their needs and preferences, tailoring recommendations accordingly.
  • Address customer inquiries, concerns, and requests effectively in a friendly and professional manner.
  • Maintain a comprehensive understanding of the company's products, services, pricing.

This role involves:

  • Customer support: responding to inquiries and resolving issues efficiently.
  • Account support: accessing customer accounts to review application history and perform necessary actions.
  • Outbound campaigns: executing outreach initiatives to promote our services.


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