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Guest Experience Ambassador

1 month ago

Kuwait City, Al Asimah IHG Hotels & Resorts Full time

At IHG Hotels & Resorts, we're looking for a highly skilled Guest Experience Ambassador to join our team. This is a fantastic opportunity to work in a dynamic environment where no two days are ever the same.

The salary for this role is approximately $45,000 per annum, depending on location and experience.

This role involves making transactions feel seamless, offering exceptional local insights, and anticipating every request to make our guests feel right at home. As a Guest Experience Ambassador, you'll be the first point of contact for our guests, providing them with a warm welcome and ensuring their stay with us is nothing short of memorable.

Responsibilities:

  • Kicking off truly memorable guest experiences with a personalized welcome
  • Taking, managing, and receiving payments for guest bookings
  • Making the check-in and check-out process feel swift and seamless
  • Staying one step ahead of our guests' needs to anticipate requests and offer tailored recommendations

Requirements:

  • Communication skills - guests will need to come to you with concerns as well as compliments
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
  • Fluency in the local language - extra language skills would be great, but not essential
  • Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths, and computer skills

Benefits:

  • A competitive salary that rewards all your hard work
  • A full uniform
  • Impressive room discounts
  • Some of the best training in the business

We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well both inside and outside of work and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.