Operational Property Manager
2 weeks ago
Operational Management Position
This role is responsible for overseeing and coordinating daily operational activities to ensure the efficient and effective management of properties. It focuses on implementing operational strategies, optimizing processes, and supporting the line manager to maintain high standards of service delivery.
The ultimate goal is to enhance tenant satisfaction, streamline operations, and contribute to the overall success and profitability of the properties.
Skill Requirements
- Bachelor's degree in a relevant field or an advanced diploma with equivalent years of experience
- 3-5 years of relevant experience
- Previous experience in commercial real estate, leasing, tenant relations, and property management operations
- Strong English language skills (written and spoken)
Key Responsibilities
- To host on-site tours of properties to allow prospective tenants to physically check the space
- To demonstrate full knowledge of all aspects of each property and highlight interesting features or amenities of a property, as well as background about the facility
- To handle all tenant inquiries, feedback, complaints, or concerns professionally and courteously
- To maintain resident relations through regular contact and proactive attention to resident needs, including maintenance issues or other concerns
- To inspect units upon move-out, check for damages, and determine the portion of the security deposit to be returned to the tenant
- To ensure the cleanliness of the unit, repair any damages, and find a new tenant
- To manage the smooth and timely transition of new tenants, handling paperwork and necessary contacts
- To ensure tenant files are consistent with policies and procedures
- To create and maintain a database of past, current, and future tenants for archiving and record purposes
- To inspect the property's security standards, cleaning, and maintenance issues and report them to providers
- To compile and implement weekly security, maintenance, and cleaning checklists, preparing regular reports for the line manager
- To inspect the property prior to leasing and note its condition before the tenants move in
- To ensure that property repair and maintenance programs created by the line manager are executed efficiently and sustain a high level of resident satisfaction and aesthetic standards
- To ensure all contractors and repair companies comply with the established health and safety policy
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