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Sales and Support Specialist
1 week ago
DHL Express seeks a skilled professional to work in Kuwait as an International Specialist, promoting exceptional customer service and adherence to network standards.
This role offers an exciting opportunity to become proficient in the timely pick-up and delivery of customer materials and shipments, ensuring compliance with ISO procedures and safe working practices.
Your Key Responsibilities:- Deliver top-notch customer service, taking into account the consideration that all DHL customers have express requirements and are looking for instant action.
- Implement established customer service procedures outlined in the manual to ensure compliance with ISO procedures and safe working practices.
- Monitor and manage shipment tracking in adherence to DHL's network trace standards and investigate thoroughly undelivered, returned, delayed, lost, damaged, and held shipments.
- Maintain a comprehensive understanding of all departments, DHL network, products, and services to provide accurate information to customers on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting, and sales queries.
- Develop and promote DHL's value-added services and participate actively in the Sales Lead programme to contribute to country revenue.
- Identify opportunities and propose solutions to enhance DHL's procedures, technology, and service to deliver universally high levels of service to all customers.
- Sound educational background with knowledge of the Service Industry, an added advantage.
- Working knowledge of Microsoft Word, Excel, and PowerPoint.
- Good oral and written communication skills – English preferable.
- Self-motivated individual capable of taking ownership and working independently.
- Tolerance for stress in a fast-paced working environment.
- Excellent planning and organizing skills.
- Passion for delighting customers.
- Good team player.
- Adheres to policies and procedures.
- Possesses good relationship-building and interpersonal skills.
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