Business Account Support Specialist

1 week ago


Kuwait City, Al Asimah Ooredoo Full time
Job Description
Ooredoo is seeking a skilled Business Account Support Specialist to join our team. As a Business Account Support Specialist, you will be responsible for providing exceptional service to corporate customers, ensuring their needs are met and exceeded.

Responsibilities:
  • Deliver post-sales account management services for Corporate Customers.
  • Support the Account Managers in opening new accounts in the system (Account Verification).
  • Collaborate with the Technical Division to resolve customer problems related to the network, billing, coverage, roaming etc.
  • Provide customers with contract details, copy of their Offer by coordinating with the Archiving team.
  • Provide account summary reports when needed to customers or KAMs (after investigation if required by customers).

Requirements:
  • Bachelor's degree in business or a related discipline from a recognised tertiary institution desirable.
  • 2-3 years of experience based on progression ladder in a similar or related function.
  • Good general knowledge about various Ooredoo Telecom products and services (fixed & mobile services).
  • Strong customer orientation.
  • Good communication, planning and organisational skills.
  • Fluency in written and verbal English and Arabic.

Note: You will be required to attach the following:
  1. Resume / CV
  2. Passport-size photograph


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