Kuwait Retail Operations Specialist

2 days ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

Job Title: Account Executive – Retail Operations

We are expanding operations in Kuwait as an insurance and reinsurance brokerage firm and looking for a motivated and results-driven Account Executive – Retail Operations to join our team.

Company Overview

Fidelity Insurance Brokers (FIB) has entered into a joint venture with one of the biggest conglomerates of Kuwait to expand its operations in Kuwait. The company aims to provide innovative risk management solutions to its clients in the GCC region.

Key Responsibilities

  1. Develop and maintain strong relationships with retail clients to understand their insurance needs.
  2. Promote and sell a range of retail insurance products tailored to client requirements.
  3. Provide expert advice to clients on coverage options, policy terms, and risk management solutions.
  4. Prepare quotes, process applications, and coordinate with underwriting teams to ensure timely policy issuance.
  5. Handle policy renewals, claims assistance, and follow-ups to ensure client satisfaction and retention.
  6. Identify new business opportunities through networking, referrals, and local market outreach in Kuwait.
  7. Stay updated on industry trends, competitor offerings, and regulatory requirements in the GCC retail insurance sector.
  8. Maintain accurate client records and documentation in compliance with company standards and local regulations.

Requirements

  1. Bachelor's degree in Business, Marketing, Insurance, or a related field.
  2. Minimum of 3-5 years of experience in retail insurance sales, customer service, or a related field (GCC experience preferred).
  3. Strong knowledge of retail insurance products and the ability to explain complex concepts in a clear manner.
  4. Excellent sales, negotiation, and communication skills with a customer-first mindset.
  5. Ability to work independently and manage multiple client accounts effectively.
  6. Proficiency in Microsoft Office (Excel, Word, PowerPoint); experience with CRM software is a plus.
  7. Fluency in English and Arabic is required.
  8. Must be a resident of a GCC country (Kuwait, UAE, Saudi Arabia, Qatar, Bahrain, or Oman).


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