Guest Services Coordinator

8 hours ago


Kuwait City, Al Asimah Four Seasons Hotels and Resorts Full time
Responsibilities
As a Guest Services Coordinator, your responsibilities will include:

Supervise bell staff to ensure the smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest requests.Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.Respond to all guest requests in an accurate and timely manner. Interactions with guests will be in person and by phone.Resolve guest complaints, and find opportunities to recognize and personalize the service experience for all guests.Provide accurate information to guests in a courteous manner; fill all reasonable guest requests or requirements; anticipate guest needs.Take messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow-up.Properly handle incoming and outgoing mail, telexes, packages and faxes.Know what activities are available in the city, i.e., theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.

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