
Toys Operations Manager
24 hours ago
As the leading authority on toys operations, you will be responsible for driving overall success and growth across our Kuwait-based stores. To achieve this, you will lead a dedicated team to ensure each store delivers exceptional service, a fun shopping experience, and operates in line with our brand values and business objectives.
Main Responsibilities- Lead and manage a team of store managers and staff across multiple locations, fostering a positive, engaging, and high-performance culture.
- Develop and execute strategies to drive growth in sales, foot traffic, and customer loyalty, ensuring each store meets and exceeds its financial targets.
- Oversee daily operations to ensure high levels of customer satisfaction, efficient processes, and product availability.
- Collaborate with marketing and merchandising teams to launch in-store promotions, events, and seasonal campaigns tailored to the local market.
- Monitor key performance indicators (KPIs) such as sales, profit margins, inventory levels, and customer feedback to assess and drive performance improvements.
- Conduct regular store visits to provide coaching, guidance, and support to store managers and staff.
- Ensure adherence to safety standards, brand guidelines, and operational procedures to deliver an excellent shopping experience.
- Work closely with supply chain and logistics teams to ensure timely deliveries and stock management.
- Analyze market trends, customer preferences, and competitor activity to identify new opportunities for growth and innovation.
- Prepare and manage budgets to ensure efficient cost control and maximize profitability across the region.
- Bachelor's degree in Business Administration, Retail Management, or a related field (MBA is a plus).
- At least 5+ years of experience in retail management, with a proven track record in leading multi-location retail operations, ideally in the toys or consumer goods industry.
- Strong leadership and team-building skills, with the ability to inspire and motivate a diverse team.
- Passion for the toy industry and a deep understanding of customer needs and trends in the sector.
- Experience managing P&L, budgets, and financial reporting.
- Strong analytical skills with the ability to identify opportunities and drive results.
- Fluent in English, additional languages are a plus.
- Willingness to travel regularly to oversee stores and visit different locations across the country.
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