Head of Security Operations
4 hours ago
Job Description:
Company OverviewThe American University of Kuwait is a leading institution in the region, committed to providing high-quality education and fostering a safe learning environment.
Job SummaryWe are seeking an experienced Security Supervisor - Control Room to oversee our security operations and ensure the safety of our students, faculty, and staff.
Key ResponsibilitiesMonitoring and Surveillance: The successful candidate will be responsible for monitoring security systems and equipment, including CCTV cameras, alarms, access control systems, and other monitoring tools to detect and respond to any security threats or breaches.
Incident Response and Emergency Management: In the event of a security incident or emergency, the supervisor will coordinate and direct response efforts, notify appropriate personnel or authorities, and provide accurate information for an effective and timely response.
Communication and Coordination: The supervisor will maintain channels of communication with security personnel, emergency services, and other relevant stakeholders, coordinating security-related activities and sharing information with other departments or external agencies.
Development and Implementation of Security Policies, Procedures, and Protocols: The successful candidate will ensure that security measures are in accordance with best practices and regulatory requirements, oversee enforcement of security policies, and educate employees on security awareness and compliance.
Training and Development: The supervisor will train control room operators or security personnel on security system operations, emergency response protocols, and adherence to security policies. They will also organize drills and exercises to improve team readiness and evaluate performance.
Team Management: The supervisor will assign tasks, provide guidance and support, conduct performance evaluations, and foster a positive work environment.
Qualifications: To be successful in this role, the candidate must have a high school diploma or equivalent, with higher education or certification in security management being an advantage. Relevant security licenses and certifications, such as First Aid/CPR, are also required.
Required Experience: The successful candidate will have proven experience in a security-related role, with prior supervisory or control room experience preferred. Proficiency in CCTV operations, monitoring systems, and incident reporting software is essential.
Skills: Strong leadership, communication, and decision-making skills are necessary for this role. A clean criminal record and strong ethical standards are also required.
Languages: English and Arabic languages are required for this role.
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