Departmental Operations Manager

21 hours ago


Kuwait City, Al Asimah Australian College of Kuwait (ACK) Full time

About Our Team:

The Australian College of Kuwait (ACK) is committed to delivering exceptional education and training in business, engineering, and maritime sectors. Our team is dedicated to providing a supportive and inclusive learning environment, and we are seeking an experienced Academic Admin Officer to join us.

Key Responsibilities:

  • Provide administrative support to the department, including preparation of correspondence, taking of minutes, and filing.
  • Act as the first point of contact for the department, providing exceptional client service to ACK students.
  • Coordinate the flow of information within the department, including handling confidential correspondence and referral matters for comment or further action to the appropriate staff and faculty member.
  • Support other staff members in the department, providing backup and organisational assistance when needed.
  • Follow up on no-show students and escalate issues to the Office of Registrar if necessary.
  • Work closely with instructors to prepare students' progress reports, meeting deadlines and quality standards.
  • Complete all tasks and requirements for the end of semester, following instructions from the Head of school.
  • Undertake additional duties and projects as required, aligning with the scope of work set by the Head of program direction.

Requirements:

  • Bachelor's degree in Office Administration or related field.
  • At least 1 year of experience in office administration, preferably in a customer service environment.
  • Advanced skills in Microsoft Office Suite, with ability to learn new software packages.
  • Excellent written and spoken English and Arabic language skills.
  • Strong communication and interpersonal skills, with ability to work effectively with diverse stakeholders.
  • Ability to work independently, under pressure, and as part of a team.
  • Strong problem-solving and decision-making skills, with discretion and confidentiality.
  • Organisational and time management skills, with a strong work ethic.


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